Empathy in Home Care Training Program

Your caregivers are your reputation.
Nurse-founded. Agency-tested.

A family can forgive a scheduling mix-up. What they remember is how the caregiver made Mom feel. When everyone is rushed and distracted, a caregiver who slows down, listens, and protects a client's dignity is what makes families stay, refer their friends, and write the reviews that bring in your next client.

Empathy in Home Care is a nine-lesson training program, developed by a licensed nurse and home care agency founder. It teaches caregivers to notice how a client feels, understand what is behind it, and respond with respect, all within the care plan and professional boundaries. Every lesson is built around a real moment: a client who refuses a shower, a worried son on the phone, a client in the last week of life.

What your caregivers learn

• Dignity and choice during personal care
• Active listening so clients and families feel heard
• Respectful words, shift handoffs, and visit notes
• Calm responses to dementia behaviors
• Respect for culture, faith, identity, and family
• Refusals, complaints, grief, and end of life
• Boundaries that prevent burnout
• Integrity: honesty about mistakes, client money and documents, true time records, privacy, and speaking up

What's inside

• Trainer Guide with timed lesson plans, model answers, and quiz answer keys
• Caregiver Workbook with scenarios, write-in reflections, and quizzes
• 77-slide trainer deck with speaker notes
• Scenario and role-play cards, plus wallet-size "Say this, not that" cards
• Pre-test and final exam with answer keys, so you can show what caregivers learned
• 30, 60, and 90-day follow-up tools and a signed caregiver commitment
• 12 monthly 10-minute refresher huddles to keep the skills going all year
• A one-page handout for families on what to expect from your caregivers
• Supervisor observation checklist, training sign-in sheet, training assessment record, and certificate of completion
• Everything editable in Word and PowerPoint

Who it's for

Owners and supervisors who want caregivers that families ask for by name. Use it for new-hire orientation, or spread it across the year as in-service training. 4.5 hours of teaching time.

Some states require state-approved curricula for certain training hours. Check your state's rules before counting these hours toward a requirement.

Instant download. Free updates for 12 months.