Refund policy
Last updated: October 2026
All sales are final. Homecare Kickoff™ products are digital files delivered instantly after payment, and they cannot be returned once delivered. By completing your purchase, you agree that delivery begins as soon as your payment is processed and that you will not receive a refund, exchange, or cancellation once your files have been delivered.
Before you buy. Each product page lists exactly what is included. If you have a question about whether a product fits your agency, contact us before purchasing and we will answer it.
What we will always fix
- A file won't download or open, or something is missing from your order: contact us within 30 days of purchase and we will send a working file or the missing item.
- You were charged twice for the same product: contact us and we will refund the duplicate charge.
Done-For-You purchases are non-refundable once we receive your intake form, because custom work begins at that point. See Section 13 of our Terms of Service.
Contact us before disputing a charge. If there is any problem with your order, contact us through our Contact page or by replying to your order confirmation email, and give us at least 10 business days to make it right. Filing a chargeback for an order that was delivered as described breaks our Terms of Service, ends your license to use the files, and allows us to submit your delivery and download records to your card issuer. See Section 14 of our Terms of Service.